Privacy Policy

When you contact us or request a quote, we collect:

• Your name

• Your phone number

• Your email address

• Your suburb or postcode

• Details about your project, including the size of the space and anything you tell us about it

• Any photos you send us

• Your company name, if you give us one

If you contact us by phone or WhatsApp, we keep a record of that conversation. We do not collect payment details through this website.

HOW WE COLLECT IT

Directly from you — through the quote form on this website, by phone, by WhatsApp, by email, or in person when we visit your property. We do not buy personal information from anyone else.

WHY WE COLLECT IT

To prepare and send you a quote. To arrange and carry out work you have booked. To contact you about your job. To invoice you. To follow up after the work is finished, and to ask whether you are happy with it. To keep records of work we have done, including for warranty purposes. We will not send you marketing messages unless you have asked us to.

PHOTOS OF YOUR PROPERTY

We often take photos of the floors we work on, before and after, and we may use them on our website or social media to show our work. We will always ask you first, and we do not publish anything that identifies your address. If you would rather we did not use photos of your floor, just tell us — it makes no difference to the job or the price.

WHO WE SHARE IT WITH

We do not sell your information to anyone. We share it only where we need to in order to do the work or run the business — for example with our accountant, or with a supplier if a product needs to be ordered specifically for your job. Our website and email are hosted by service providers who may store data outside Australia. Where that is the case, we take reasonable steps to make sure your information is handled appropriately.

HOW LONG WE KEEP IT

We keep quote enquiries for up to two years. We keep records of completed work for at least seven years — partly because that is how long our workmanship warranty runs, and partly because tax law requires it.

HOW WE KEEP IT SAFE

We store your information on password-protected systems and limit access to the people who need it. No system is completely secure, but we take reasonable steps to protect what you give us.

ACCESSING OR CORRECTING YOUR INFORMATION

You can ask us at any time what information we hold about you, and you can ask us to correct it if it is wrong. Contact us using the details below and we will respond within a reasonable time. You can also ask us to delete your information, and we will do so unless we are required to keep it — for example for warranty or tax reasons.

COMPLAINTS

If you think we have mishandled your personal information, contact us first. We will look into it and respond to you. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

CHANGES TO THIS POLICY

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

CONTACT

The Prime Epoxy and Painting

2/47 Appian Drive, Albanvale VIC 3021

Phone / WhatsApp: 0434 313 433